Support
Email us at info@runlikeakenyan.com. Please include your iPhone model, iOS version, the App version (Settings in the App) and, if relevant, your Apple Watch model.
Subscriptions
Restore Champion Pro
In the App, open Settings and tap Restore purchases, or tap Restore Purchases on the Champion Pro screen. Use the Apple ID you subscribed with.
Cancel or change plan
Go to iPhone Settings → your name → Subscriptions → Run Like a Kenyan, or visit apps.apple.com/account/subscriptions. Deleting the App does not cancel a subscription.
Refunds
Purchases are billed by Apple. Request a refund at reportaproblem.apple.com.
Troubleshooting
Apple Health
To change what the App can read or write, open the Health app → your profile picture → Apps → Run Like a Kenyan, or iPhone Settings → Health → Data Access & Devices. iOS doesn't tell apps when read access is off, so missing data usually means access is off or nothing is recorded yet.
Apple Watch
Make sure the Watch app is installed (Watch app on iPhone → My Watch → Available Apps), and that your Watch is paired, unlocked and near your iPhone. Workouts recorded on the Watch sync to the iPhone when both are connected.
GPS
Allow location access (iPhone Settings → Privacy & Security → Location Services → Run Like a Kenyan), and start runs outdoors with a clear view of the sky.
Food search
Food search needs an internet connection. If results don't load, check your connection and try again in a minute.
Privacy requests
Read our Privacy Policy or see how to delete your data. For privacy questions or requests, email info@runlikeakenyan.com with the subject “Privacy request”.